Patient FAQs

How does Acacia coordinate with patients’ primary care physicians?

Acacia electronically communicates patient files, instructions and next steps with primary care physicians.

How does Acacia transition cases between physicians as surgeon shifts change?

The transition of care occurs with twice daily conversions regarding each patient’s needs and plans for treatment.

How is the Acacia’s nurse involved in the daily business, and what value is added to patients who have undergone a procedure?

Acacia’s nurse functions as a knowledgeable liaison between patients and doctors, facilitating communication among patient, family and healthcare team members. Our nurse coordinates outpatient care between surgical hospitalist and other medical specialties, including referrals, and gives patients pre- and post-operative information. Acacia’s nurse also organizes all discharge follow-up and rehabilitation.

What is Acacia’s referral process for patients who need care following their ER visit?

After a patient receives hospital care, needs are handled by either the surgeon that operated on the patient or a physician referral made by the surgeon.

What is Acacia’s insurance/payment policy?

Acacia accepts all insurances that are accepted by the hospital facility where the patient was treated. Acacia strives to accept all insurances in-network for all facilities.

What pieces of information can Acacia patients expect to receive following a procedure?

Upon discharge, patients receive an informational packet detailing wound-care information, dietary instructions, follow-up visits and/or physician referral information.

Should a patient who visits an Acacia-partnered hospital expect to pay more money in the long run?

No, because Acacia accepts the same in-network insurances accepted by partner facilities.

What are the benefits to visiting an Acacia-partnered hospital?

Because Acacia surgeons always are on-site, addressing only the needs of the patient in the facility, those who have undergone treatment can expect streamlined admissions and checkout processes.

How does Acacia streamline the patient admissions process?

The Acacia process takes 15 to 40 minutes for decision on disposition before surgery proceeds. By contrast, a patient receiving care at a facility without a surgicalist program could experience on-call surgeon wait times ranging five to 36 hours.

What are the primary benefits to receiving treatment at an Acacia-partnered facility?

Acacia leads to greater efficiency, availability and accessibility of care for patients.

Hospital FAQs

How does Acacia incorporate its team into the hospital environment?

Acacia participates in all hospital initiatives to improve and maintain quality outcomes, focusing on patient satisfaction and experience of care.

How are patients informed about next steps upon leaving the hospital?

Acacia has a nurse on-site to assist with discharge instructions in an effort to prevent readmissions. Upon discharge, patients receive an informational packet detailing wound-care information, dietary instructions, follow-up visits and/or physician referral information.

What is Acacia’s role in the patient discharge process?

Acacia handles all patient discharges and provides clear guidance for steps to be taken following surgery. During this process, patients will be scheduled for a follow-up appointment. Acacia’s involvement in the discharge process allows partner hospitals to better allocate resources where needed most.

How does Acacia facilitate higher-tier trauma care designations for healthcare facilities?

Acacia understands that certified trauma centers require a large amount of dedicated physical resources. Acacia can support facilities by ensuring physician compliance and on-site surgical training, and improving throughput for acute care patients.

Surgeon FAQs

How is scheduling handled for Acacia surgeons?

Acacia surgeons have complete control of their schedules and are given the opportunity to choose the shifts they consider most desirable.

How does a typical Acacia shift compare to the traditional on-call coverage model?

Typical Acacia shifts are 12 hours in the facility, and physicians care only for the patients they see during that shift. The traditional on-call shift is 24 hours, requiring physicians to care for patients until and after surgical discharge.